Effective Date: 14th August 2023

At Oneki Tours, we are dedicated to safeguarding and respecting your privacy. This Privacy Policy outlines how we collect, use, and disclose your personal information when you engage with our services. By using our services, you agree to the terms of this Privacy Policy.

1. Personal Data: During your interaction with our services, we may ask for certain personally identifiable information (“Personal Data”) to enhance your experience. This information includes, but is not limited to:

• Email address
• First and last name
• Phone number
• Address, city, state, province
• ZIP/postal code
• Passport details (for booking purposes)
• Dietary preferences and health information (if applicable)
• Payment information (credit/debit card details)
• Travel preferences and trip-related details

2. Usage Data: We also gather information on how you access and use our services (“Usage Data”). Usage Data may include your device’s IP address, browser type, pages visited, time and date of visit, time spent on pages, unique device identifiers, and diagnostic data.

Use of Data:
We use the collected data for various purposes, including:

• Providing and maintaining our services
• Notifying you about service changes
• Enabling participation in interactive features
• Offering customer support
• Improving our services through analysis
• Monitoring service usage
• Detecting, preventing, and addressing technical issues
• Sending news, offers, and relevant information unless opted out

Data Retention:
We retain Personal Data only for the duration necessary for the purposes outlined in this Privacy Policy. We retain and use your data to meet legal obligations, resolve disputes, and enforce agreements and policies.

Data Transfer:
Your data, including Personal Data, may be transferred to and maintained on computers outside your jurisdiction, where data protection laws might differ.

Disclosure of Data:
We may disclose Personal Data in good faith to:

• Comply with legal obligations
• Protect and defend Walk Lanka Holidays’ rights and property
• Investigate wrongdoing related to our services
• Safeguard user personal safety or public interests
• Prevent legal liability

Security of Data:
While we strive for data security, remember that no online transmission or storage method is entirely secure. We implement commercially acceptable measures to protect Personal Data, but absolute security cannot be guaranteed.

For any privacy concerns or requests regarding your data, please contact us at [email protected]

This Privacy Policy may be updated periodically, and we recommend checking for changes. Your continued use of our services after such updates constitutes your agreement with the revised terms.